Therefore, we provide five types of services so that your experience is the one you deserve.
| Support Levels | Standard | Premium | Premium++ |
|---|---|---|---|
| Email Support | |||
| High Priority Email | — | ||
| Platform On-boarding Assistance (OnPrem) | — | ||
| Assistance with Custom Fields | — | ||
| Free seats for e-learning training/certification | — | Optional | 3 |
| Custom Reports Assistance | — | 2 | |
| Custom Plug-in Assistance (on-prem) | — | 2 | |
| Custom Agent’s Modules Assistance | — | 2 | +3 |
| Custom Workflows Assistance | — | — | |
| Agents Lifecycle Execution Assistance (Scheduler) | — | — | |
| Dedicated Technical Support Rep | — | — | |
| Support Phone Line / Conference Call | — | — | |
| Quarterly Configuration Review | — | — | |
| Vulnerability Ecosystem Management | — | — | |
| Faraday Continuous Scanning – Services | — | — | Optional |
Tell us what you’re looking for our experts will guide you to the right solution.
