All companies are unique and have different needs.
Therefore, we provide five types of services so that your experience is the one you deserve.
| Community | Personal | Professional | Corporate | Premium+ * | |
| Github |  |
- | - | - | - |
| Email Support | - | |
|
|
|
| Priority Email / Customer Portal | - | - | |
|
|
| Onboarding Assistance (On-Prem) | - | - | - | |
|
| Video Conference Support Call | - | - | - | |
|
| E-Learning Sessions | - | - | - | Discretionary | |
| Configuration Assistance | - | - | - | |
|
| Customization Assist. (Plug-ins, Workflows) | - | - | - | - | |
| Report Customization | - | - | - | Discretionary | |
| Dedicated Support Channel | - | - | - | - | |
| Quartely Configuration Review | - | - | - | - | |
| Faraday Continuous Scanning - Services | - | - | - | Optional | Optional |
| Open Support Sessions | - | - | - | - | |
| Exclusive Webinars | - | - | - | - | Discretionary |
*Available for Corporate licences only
Github
Community
Personal
Professional
Corporate
Premium+ *
-
-
-
-
Email Support
Community
Personal
Professional
Corporate
Premium+ *
-
Priority Email / Customer Portal
Community
Personal
Professional
Corporate
Premium+ *
-
-
Onboarding Assistance (On-Prem)
Community
Personal
Professional
Corporate
Premium+ *
-
-
-
Video Conference Support Call
Community
Personal
Professional
Corporate
Premium+ *
-
-
-
E-Learning Sessions
Community
Personal
Professional
Corporate
Premium+ *
-
-
-
Discretionary
Configuration Assistance
Community
Personal
Professional
Corporate
Premium+ *
-
-
-
Customization Assist. (Plug-ins, Workflows)
Community
Personal
Professional
Corporate
Premium+ *
-
-
-
-
(SLA)
Report Customization
Community
Personal
Professional
Corporate
Premium+ *
-
-
-
Discretionary
Dedicated Support Channel
Community
Personal
Professional
Corporate
Premium+ *
-
-
-
-
Quartely Configuration Review
Community
Personal
Professional
Corporate
Premium+ *
-
-
-
-
Faraday Continuous Scanning - Services
Community
Personal
Professional
Corporate
Premium+ *
-
-
-
Optional
Optional
Open Support Sessions
Community
Personal
Professional
Corporate
Premium+ *
-
-
-
-
Exclusive Webinars
Community
Personal
Professional
Corporate
Premium+ *
-
-
-
-
Discretionary