All companies are unique and have different needs.
Therefore, we provide three types of services so that your experience is the one you deserve.
Standard
Premium
Premium++
Email Support
High Priority Email
-
Platform On-boarding Assistance (OnPrem)
-
Assistance with Custom Fields
-
Seats for e-learning training/certification
-
Discretionary
3
Custom Reports Assistance
-
2
Custom Plug-in Assistance (on-prem)
-
2
Custom Agent’s Modules Assistance
-
2
5
Custom Workflows Assistance
-
-
Agents Lifecycle Execution Assistance (Scheduler)
-
-
Dedicated Technical Support Rep
-
-
Support Phone Line / Conference Call
-
-
Quarterly Configuration Review
-
-
Vulnerability Ecosystem Management
-
-
Faraday Continuous Scanning – Services
-
-
Optional
Email Support
Standard
Premium
Premium++
High Priority Email
Standard
Premium
Premium++
-
Platform On-boarding Assistance (OnPrem)
Standard
Premium
Premium++
-
Assistance with Custom Fields
Standard
Premium
Premium++
-
Seats for e-learning training/certification
Standard
Premium
Premium++
-
Discretionary
3
Custom Reports Assistance
Standard
Premium
Premium++
-
2
Custom Plug-in Assistance (on-prem)
Standard
Premium
Premium++
-
2
Custom Agent’s Modules Assistance
Standard
Premium
Premium++
-
2
5
Custom Workflows Assistance
Standard
Premium
Premium++
-
-
Agents Lifecycle Execution Assistance (Scheduler)
Standard
Premium
Premium++
-
-
Dedicated Technical Support Rep
Standard
Premium
Premium++
-
-
Support Phone Line / Conference Call
Standard
Premium
Premium++
-
-
Quarterly Configuration Review
Standard
Premium
Premium++
-
-
Vulnerability Ecosystem Management
Standard
Premium
Premium++
-
-
Faraday Continuous Scanning – Services
Standard
Premium
Premium++
-
-
Optional